Cancellation Policy

At Adiwaa, we understand that circumstances may arise where you need to cancel your order. We have a cancellation policy in place to accommodate such situations. Please refer to the following information regarding our cancellation policy:

  • Cancellation Timeframe: You can cancel your order before your products are shipped. We recommend contacting our customer support team as soon as possible for a quicker resolution.
  • Contacting Customer Support: To initiate the cancellation process, please get in touch with our customer support team via phone or email. Provide them with your order details, such as order number and the items you wish to cancel.
  • Refund Process: Upon successful cancellation within the specified timeframe, we will initiate the refund process. The refund will be processed to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Non-Cancelable Orders: Some orders, such as personalized or made-to-order items, may not be eligible for cancellation. In such cases, our customer support team will inform you about the options available.

We strive to provide excellent customer service and ensure a smooth cancellation process. If you have any further questions or need assistance with canceling your order, please reach out to our customer support team.