Privacy Policy

Thank you for choosing Adiwaa ("we," "us," or "our"). We are committed to protecting your (“you,” “user,” or “your”) privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when accessing or using our e-commerce platform and related services.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our platform, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We collect personal information from you when you voluntarily provide it to us during the registration process, account creation, or when making a purchase on our platform. The types of personal information we may collect include:

1. Contact Information: Your name, email address, phone number, and shipping address.
2. Account Information: Username, password, and other credentials used to access your account.
3. Payment Information: Payment details, including credit/debit card information or other payment method details.
4. Preferences: Your preferences related to fashion styles, sizes, and product preferences.
5. Communication Information: Records of your communication with us, including customer support inquiries, feedback, or other interactions.

Use of Information

We use the collected personal information for the following purposes:

1. To provide and personalize our services, including processing your orders, managing your account, and delivering products to you.
2. To communicate with you, respond to your inquiries, and provide customer support.
3. To improve our platform, services, and user experience.
4. To analyze and understand trends, usage patterns, and preferences to enhance our product offerings.
5. To send you promotional materials, updates, and newsletters about our products and special offers (only if you have opted to receive such communications).

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

1. Service Providers: We engage trusted third-party service providers to assist us in delivering our services, such as payment processors, shipping companies, and IT service providers. These providers have access to your personal information only to perform services on our behalf and are obligated to maintain its confidentiality.
2. Legal Requirements: We may disclose your personal information if required by law, governmental authorities, or to protect our legal rights, enforce our policies, or investigate potential violations or fraud.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity as part of the transaction.

Your Rights and Choices

You have the following rights regarding your personal information:

1. Access and Rectification: You have the right to access and update your personal information. You can do this by logging into your account or contacting us.
2. Opt-Out: If you no longer wish to receive promotional communications from us, you can opt-out by following the instructions in the communication or contacting us.
3. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
4. Consent Withdrawal: If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. We implement appropriate security measures, such as encryption, firewalls, and access controls, to safeguard your personal information.

However, please note that no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our platform or through other communication channels. Please review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@adiwaa.com.